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North Industries

North Industries warehouse worker scanning and packing ecommerce orders at a pick and pack fulfillment station in Mississauga, Ontario.

TL;DR

  • What it is: For an ecommerce or wholesale brand, pick and pack is the warehouse work of picking each order’s items, packing them, labelling the order, and handing it to the carrier.

  • What the fee covers: The pick and pack fee pays for the labour on each order, and storage, receiving, packaging, and shipping are billed separately.

  • How it is charged: North Industries prices pick and pack in Mississauga by custom quote, with a base fee for each order and a fee for each additional item.

  • Standards: At North Industries, accuracy targets and cut-off times for larger clients are based on each client’s own workflow and order volume.

Packing orders in-house gets harder once the order count outgrows the space and the people available. A brand selling through a Shopify online store and packing around 200 orders a day can run out of space, time, and energy. A third-party logistics (3PL) warehouse offering pick and pack in Mississauga takes the packing out of the brand’s own space. Three questions are worth settling before switching: whether the provider will be accurate enough, what happens if it packs a wrong order, and whether there is a daily cut-off for same-day shipping.

What is pick and pack fulfillment?

Pick and pack fulfillment is the warehouse process that turns stored inventory into shipped orders. A warehouse worker picks each item in an order from its storage location. The items are then packed into a box, mailer, or carton. The order is labelled, and the shipment is handed to the carrier.

Write down how each product should be picked and packed before you hand over your orders. North Industries follows documented client instructions, so written packing rules carry through to every order.

Is pick and pack the same as fulfillment?

No. In order fulfillment across Ontario, pick and pack is one stage. No. Pick and pack is one stage of fulfillment. Fulfillment also covers receiving stock into the warehouse, storing it, shipping each order, and handling returns. A quote that covers only pick and pack leaves receiving and storage to be priced elsewhere. Two quotes labelled ‘pick and pack’ can cover different stages, so the lower number may simply leave receiving and storage out.

North Industries runs receiving, storage, pick and pack, shipping, and returns handling together as outsourced 3PL fulfillment, so one ongoing account covers each stage.

What does a pick and pack service include, and what costs extra?

A pick and pack service includes the picking and packing labour on each order. The pick and pack fee covers a person collecting the items, packing them, and preparing the order to ship. Other work on your account is usually billed as its own line, so check which charges a quote leaves out before you compare providers.

Seven charges usually sit outside the base-order fee:

  • Receiving: Checking in and counting stock when it arrives at the warehouse is billed separately.
  • Storage: The space your inventory takes up between orders is billed separately.
  • Additional items: Each additional item in an order usually adds its own fee on top of the base-order fee.
  • Packaging materials: Boxes, mailers, and filler are charged according to what each order uses.
  • Shipping and freight: The carrier’s charge to move each parcel or pallet is billed separately.
  • Returns handling: Checking and processing returned items is its own charge.
  • Kitting, labelling, or bundling: Assembling sets of products, applying extra labels, or grouping items into one pack is billed as added work.

North Industries’ pricing structure includes per-order pick and pack fees, additional-item fees, packaging-material charges, storage, receiving, and freight and delivery charges.

How much does pick and pack cost in Mississauga?

Pick and pack in Mississauga has no single flat price. North Industries builds a custom quotation for each account, so the cost depends on the nine inputs listed below. The service is charged per order, usually as a base-order fee plus additional-item fees. Compare total monthly cost, because storage, receiving, packaging, and shipping can change which quote is lower.

North Industries builds each quote from inventory volume, order volume, SKU count, handling requirements, labour, packaging materials, storage space, delivery needs and account complexity. 

North Industries applies monthly or account minimums where appropriate. Check for a minimum when you add up everything that goes into a 3PL bill in Canada, because a minimum sets the lowest monthly charge an account pays.

Outsourced pick and pack suits brands that have recurring monthly orders and want storage, receiving, pick and pack, and shipping to run together as one ongoing account.

What information do you need to get a pick and pack quote?

A pick and pack quote starts with seven details about your orders that you can gather yourself. With those details, a provider can price the labour, packaging, and space your account will use. Gather the same details before you contact any provider, so every quote you receive is built on the same numbers.

  • Monthly order volume: Count the orders you ship in a typical month.
  • Items per order: Work out the average number of items in each order.
  • SKU count: List the number of different products you sell.
  • Product type and size: Describe what your products are and how large or heavy they are.
  • Packaging needs: Note the boxes, mailers, inserts, or custom packaging your orders require.
  • Sales channels: Name the stores and marketplaces your orders come from.
  • Shipping destinations: Map where your customers are, from local addresses to the rest of Canada.

How is wholesale pick and pack different from DTC pick and pack?

Direct-to-consumer (DTC) pick and pack handles many small parcel orders for individual shoppers. Wholesale pick and pack, also called business-to-business (B2B) pick and pack, handles fewer and larger orders in cartons or on pallets, often with retailer labels and paperwork. Tell a provider which order type makes up most of your volume, because the two are packed and shipped differently.

The table compares the two order types on five points.

Point of comparison

DTC pick and pack

Wholesale pick and pack

Order size

Small

Large

Packing unit

Single parcels

Cartons or pallets

Shipping method

Parcel carriers

Freight carriers

Labelling and paperwork

One shipping label per parcel

Retailer labels and paperwork, often required

Typical buyer

An individual shopper

A retailer, distributor, or wholesaler

Each retail buyer sets its own labelling and paperwork rules, and those rules apply from the first purchase order. Purchase orders, carton labels, and pallet shipments are all part of how B2B fulfillment works for wholesale and retail orders.

Can one warehouse handle both wholesale and ecommerce orders?

Yes. North Industries handles wholesale and ecommerce orders from the same inventory. Electronic data interchange (EDI) is a standard format businesses use to exchange orders and shipping documents. North Industries reviews EDI for larger accounts only. Running both order types from one inventory means stock is not split and counted across two warehouses.

What accuracy and shipping standards should you expect from a pick and pack provider?

Accuracy and shipping standards should be agreed for your account in writing, not taken from a blanket promise. At North Industries, formal service levels, accuracy targets, and cut-off times are set individually for larger clients once the workflow and volume are understood. Standards set this way reflect a client’s real orders instead of a general figure.

What is a good pick and pack accuracy rate?

A good pick and pack accuracy rate is one you can measure and compare fairly. Accuracy is the share of orders shipped correctly. Providers calculate the figure differently, some per item and some per order. A useful accuracy figure comes with three details: how errors are counted, where they are caught before shipping, and how they are reported.

What happens if a pick and pack provider ships the wrong order?

When a wrong order ships, North Industries works directly with the client to resolve the error. North Industries escalates issues promptly. The team follows the client’s documented instructions, and any material change is confirmed before additional work begins. An error process is worth seeing before signing, not after the first mistake.

Is there a daily cut-off time for same-day shipping?

Same-day shipping works to a daily cut-off time. The cut-off is the latest an order can reach the warehouse and still ship that day. The cut-off depends on carrier pickup times and order volume. At North Industries, a larger client’s cut-off is set after the team understands that account’s workflow and volume. Get your cut-off in writing before launch.

How does technology affect pick and pack accuracy and tracking?

Technology affects pick and pack accuracy and tracking by connecting your sales platform to the warehouse’s inventory system, where orders and stock levels are recorded. That connection means fewer orders are keyed in by hand. Each sales channel needs its own connection, and a store that cannot connect may still need orders entered by hand.

North Industries works with six groups of systems and platforms:

  • Zoho Inventory: North Industries manages inventory and orders in Zoho Inventory, an inventory and order management system.
  • Shopify: North Industries links Shopify stores through Zoho Inventory where configured. For setup details, see Connecting a Shopify Store to a Canadian Fulfillment Partner.
  • Shopify Plus: North Industries works with Shopify Plus, Shopify’s plan for larger stores.
  • Amazon: North Industries works with Amazon Seller Central, where sellers manage listings and orders, and with Fulfillment by Amazon (FBA), where Amazon stores and ships the seller’s stock.
  • Wayfair: North Industries works with Wayfair, an online retailer of home goods, and with CastleGate, Wayfair’s fulfillment service.
  • Other stores: WooCommerce (an online store plugin for WordPress sites), Walmart Marketplace (Walmart’s online marketplace for outside sellers), and eBay (an online marketplace) connect where compatible.

North Industries reviews integrations client by client.

Can you use your own shipping account and labels with a 3PL?

You can use your own shipping labels with North Industries where your setup requires them. North Industries works with client-provided shipping labels. The team also has experience coordinating with shipping providers such as Canada Post, FedEx, United Parcel Service (UPS), eShipper, and Stallion Express. Using your own carrier account is a setup question to raise when you request a quote.

What should you ask a pick and pack provider before switching?

The same eight questions, put to every pick and pack provider before switching, make the answers easy to compare side by side. The answers show how each provider prices, measures, and fixes its work. Written answers can also be checked against the service agreement before signing.

  • Pricing: How is pick and pack priced?
  • Other charges: What is billed outside the pick and pack fee?
  • Accuracy: How is accuracy measured?
  • Errors: What happens when an order is wrong?
  • Cut-offs: How are cut-off times set?
  • Platforms: Which sales platforms connect to the inventory system?
  • Test orders: Do test orders run before launch?
  • Tours: Can you tour the warehouse before signing?

How does North Industries handle pick and pack in Mississauga?

North Industries handles pick and pack at its warehouse at 3186A Lenworth Dr, Mississauga. Buyers can tour the warehouse before signing. Test orders run before a full fulfillment launch, so the process is checked before live orders start. Service levels and cut-off times for larger clients are set individually, after North Industries understands the account’s workflow and volume.

Pick and pack is one of the 3PL services from Mississauga warehouse. One relationship covers storage, pick and pack, kitting, labelling, returns handling, and local and regional final-mile delivery on company-operated vehicles. Final-mile delivery is the last leg from the warehouse to the customer. Delivery coverage includes Toronto and Etobicoke.

Onboarding adapts to each client’s urgency and readiness. North Industries supports small, growing brands as well as larger commercial accounts.

To compare North Industries with your current setup, request a pick-and-pack quote or ask to book a warehouse tour.